Pine forest people

Stakeholder relations

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Open dialogue with our key stakeholders is crucial if we are to successfully identify stakeholder concerns, global trends, and market expectations.

Our key stakeholders

We consider anyone interested in our company a stakeholder. Our key stakeholder groups include:

  • Consumers
  • Customers
  • Employees
  • Forest-owners
  • Governments
  • Investors
  • Local communities
  • Media
  • NGOs
  • Partners and suppliers
  • Trade unions 


Stakeholder engagement and materiality

Open dialogue with our key stakeholders is crucial if we are to successfully identify stakeholder concerns, global trends and market expectations. Our stakeholder engagement work is based on both structured and ad hoc interaction, as well as regular surveys on topics such as customer and employee satisfaction and investor expectations. We also obtain important information through formal grievance channels. Engaging with stakeholders on social media is important for us in understanding our stakeholders’ opinions and concerns locally around our units, as well as on divisional and Group level. We actively monitor social media discussions and respond, where appropriate, to stakeholder queries through social media channels.

In 2020, we updated the materiality assessment for our sustainability topics. The baseline for our work was the Group’s most recent extensive materiality assessment, supported by an international expert organisation, carried out in 2017. In the assessment for 2020, the Covid-19 pandemic was one of the key external factors analysed. The assessment reconfirmed that all topics in our current Sustainability agenda continue to be material for the company. For more information, see Materiality 2020.

Stora Enso actively cooperates with prioritised international and non-governmental organisations (NGOs) and industry associations. We are involved in developing industry practices related to combatting global warming and food loss and waste, circular and bioeconomy, sustainable forestry, human rights, and business ethics, as well as the development of sustainability reporting and assurance. Examples of our collaboration during 2020 can be found below and in the relevant sections of our Sustainability report.

In 2020, we actively collaborated with a range of international organisations such as A4S Accounting for Sustainability, Science Based Targets initiative, Ellen MacArthur Foundation, The Prince of Wales’s Corporate Leaders Group (CLG), Transparency International, We Mean Business Coalition, WWF, and the World Business Council for Sustainable Development (WBCSD). Stora Enso is a member of the Climate Leadership Coalition. 

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